Anger is a normal, natural and healthy emotion. It usually emerges when we feel threatened. The expression of anger may result in conflict and destructive relationships. However, anger is there to protect and motivate us to solve problems. Effective anger and conflict management is central to organizational effectiveness. Our training aims to provide a greater understanding of anger and conflict and how we can use emotions, through appropriate expression, to improve relationships and problem solving. This training provides the opportunity to identify the skills of empathy, self-control, assertiveness, communications skills, conflict management and goal setting. Skills development is important for team morale and team effectiveness and makes an important contribution to organizational success.
The training outline covers the following learning areas:
- Understanding of anger and conflict
- Managing emotions and developing empathy
- Assertiveness skills development
- Conflict management styles
- Team co-operation and negotiation
- Creative problem solving
“Teamwork is the ability to work together toward a common vision.
toward organisational objectives.
It is the fuel that allows common people to attain uncommon results.”
your colleagues and fellow-participants
that is what makes a team work, a company work, a society work,
a civilization work.” Vince Lombardi